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Privacy Notice

BLS respects your privacy and is committed to protect it.

The purpose of this Privacy Notice is to explains you how BLS handle personal information. This Notice applies to this website of BLS and services offered by BLS in Indian Visa Application Centres operated by BLS.

Who are we?

BLS International Services Limited is authorized by Embassy of India (Singapore) to conduct Visa Pre-application system practice and Passport issuance and renewal services and consular services i.e. receive applications for various categories of visa/passport and consular services to perform administrative and non-judgmental tasks related to those applications, thus enabling Embassy to focus entirely on the critical task of visa assessment. BLS also provides value added services to visa applicants on behalf of Embassy.

By virtue of providing these services on behalf of Indian Embassy in Singapore, BLS is a Data Processor and the respective diplomatic mission of India in Singapore is the Data Controller.

The Data Controller details are:

The High Commission of India, Singapore

31, Grange Road,
Singapore 239702
Tel: +65 - 6737 6777
Fax: +65 - 6732 6909

The Data Processor details are:

BLS International Services Ltd
912 Indra Prakash Building
21 Barakhamba Road
New Delhi 110001

How do we collect your information?

We obtain information about you when you use our services on this website or at the Visa application centres. We may also obtain information from secondary sources, if we are directed so by the Embassy.

What information is collected from you?

We collect only that information which is requested by the Embassy in order to submit the visa application or provide any value added services requested by you.

Examples: Personal data: Such as, name, date and place of birth, Sensitive Personal data: Biometric data (Fingerprints and Photographs), data for communication: Contact details, emails, mobile phone number, Payments data, Electronic media data: CCTV images/video, audio recordings, website cookies (refer our Cookies Policy).

This list is not exhaustive and varies depending on type of visa and the services you have requested.

Use of your personal information

BLS uses your personal information for

  1. Managing and processing your visa application or
  2. To provide value added services that you have requested for
  3. Fulfil any legal obligations of BLS arising out of services offered to you or otherwise (example- sharing of CCTV footage with law and order enforcement agency)


Profiling is a form of automated processing of personal information in order to analyse, predict behaviour and take decisions. We don‟t do that.

Security of your Personal information

We are committed to secure all your personal information. Before collecting your data we ensure its security. We use the secure technologies and processes to keep you data secure all the time it is in our possession. Our team is trained well to handle your data in secure manner.

You may further enhance this security by accessing our websites in secure manner and not sharing the authentication codes like password with any unauthorized / unknown person.

Retention period of your personal data

We will keep your personal information on our systems only

  1. As long as it is necessary for the relevant service as mandated by Embassy.
  2. As long as it is legally required to hold some types of information to fulfil our statutory obligations (for example; Taxation legislation).

We review our retention periods for personal information on a regular basis.

Access to your information

Your personal information will not be disclosed to third parties without your explicit consent.

We may share your personal information with

  1. Those service providers who enable us to serve your requests or who work on our behalf for providing service to you like courier, emails etc.
  2. Embassy of India ( The Data Controller)
  3. Third Parties for legal reasons: (if required) such as: requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.
  4. Transferring your information off-shore: As part of the services offered to you through this website, or in a Visa Application Centre, the information which you provide to us will, in most circumstances, be transferred to off-shore countries.

Subject Access Request

BLS International, at your request, can confirm what information we hold about you and how it is processed. If BLS International does hold personal data about you, you can request the following information:

  1. Identity and the contact details of the person or organization that has determined how and why to process your data. In some cases, this will be a representative in the EU or the Data Protection Officer, where applicable.
  2. The purpose of the processing as well as the legal basis for processing.
  3. If the processing is based on the legitimate interests of BLS International or a third party, information about those interests.
  4. The categories of personal data collected, stored and processed.
  5. Recipient(s) or categories of recipients that the data is/will be disclosed to.
  6. If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  7. How long the data will be stored.
  8. Details of your rights to correct, erase, restrict or object to such processing.
  9. Information about your right to withdraw consent at any time.
  10. How to lodge a complaint with the supervisory authority.
  11. Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  12. The source of personal data if it wasn't collected directly from you.

By applying for VISA and or Passport and availing our services you consent for off-shore transfer of your personal data.

You have certain rights under the Singapore's "Personal Data Protection Code" and "REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL". For availing those rights or any complaint with respect to processing of personal data you may contact Data Controller or Data Processor.

Using Cookies

Kindly refer our Cookies Policy to know about cookies being used on our website. These cookies collect statistical information about your browsing actions and patterns and do not identify you as an individual.

Linked Sites

This Site may contain links to other independent third-party Web sites ("Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under BLS‟s control, and BLS is not responsible for and does not endorse the content of such Linked Sites, including cookies used and any information contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.

If you have any questions regarding this Privacy Notice and our privacy practices please contact our Data Protection Officer by writing to:

Email address

Telephone Number

+91 11 2332984


BLS International Services Ltd.,
912 Indra Prakash Building
21 Barakhamba Road
New Delhi 110001

Note: This Policy may be changed from time to time and are effective immediately upon posting such changes on the Site, so please check this page occasionally to ensure that you‟re aware about changes.

This Notice was last updated on 30 th July 2020.

By using our services, you‟re agreeing to be bound by this Notice.